From Arabic to Zulu …

The importance of multi-lingual healthcare tools

For some, telehealth is a convenience. For others it’s critical; a connection to much needed care, when and where it’s needed. A fact that has been highlighted during the pandemic.

For telehealth to be accessible and fair for all, there are a few essential requirements, and one of those is multi-lingual support.

Navigating health care systems is already challenging if you don’t speak English. Telehealth consultations using just phone calls can be confronting and frustrating when trying to communicate in your second or third language, leading to potential miscommunication. Using a video consultation platform increases the ability to interact with your carer in a meaningful way.

Video consultation technology that offers an interface in multiple languages, removes another potential language barrier, opening healthcare options to many people from non-English speaking backgrounds.

According to the most recent census by the ABS, there are over 300 languages spoken in Australia and more than one-fifth of the population speak a language other than English in the home.

Telehealth multilingual screen

GPNow is a patient-centric platform. This means from its conception, it was built with the patient in mind. Designed to make healthcare accessible and effective regardless of where you live or the language you speak.

GPNow offers access in 26 different languages through a simple dropdown menu on the login screen. A patient can set the platform to their chosen language from the first interaction.

Additionally, practitioners using the platform have the option to list a public profile detailing their spoken languages. This enables patients to book a consultation in their native language from anywhere in the country.

Want to know more?

If you’re a practitioner or carer, and you’d like a free demo of the GPNow platform, leave your details and we’ll be in touch.